How to file your own Aflac claim online

There are two ways to file claims with Aflac: by yourself online, or on paper by fax.  Of course your Omnia team will always be there to help you fill out the forms and gather supporting documents no matter which method you choose, but if you do decide to try the online version, and you just want something you can print out to help you along the way, here is a step-by-step guide that we at Omnia have created to help you:

First, go to Aflac SmartClaim

Then, follow these step-by-step instructions:

1. Click “Log In / Register” link on the top right corner of the webpage
2. Select “Individuals” from the drop-down menu

3. A new window will open

4. Log in if you have an account, if not, click here and follow the directions to register for an account.

5. In the “MyAflac User Agreement” dialogue box, read the “Online and Mobile Terms and Conditions”

6. Click the “Accept” button

7. In the “My Policies” webpage, scroll down to the blue “File a Claim” box

8. Click the ” > Start a SmartClaim” link

9. Read the information in each step of the claim process (Welcome, Select Patient, Select Claim Type, Date Selection, Claim Details, Verify Submission, Acknowledge, and Finish) before proceeding to the next step by clicking the “Next” button

10. In the “Welcome” step, click the “Next” button

11. In the “Select Patient” step, click the radio button next to name of the person who visited the doctor, then their information will appear below.
**NOTE: If you select “Other” radio button for a dependent, fields will appear for you to fill in the following information about your dependent: FIRST NAME, MIDDLE INITIAL, LAST NAME, SUFFIX, Date of Birth, GENDER, RELATIONSHIP TO POLICYHOLDER

12. Click the “Next” button

13. In the “Select Claim Type” step, click the radio button for “Physician visits, routine or preventative services

14. Click the checkbox for “Wellness/Health Screening Exams and Procedures” (if you are filing a claim other than for wellness, click the appropriate checkbox.  Some of the next steps may vary, and you may still need to upload or fax supporting documentation after completing the online portion)

15. Click the “Next” button

16. In the “Date Selection” step, select the month, day, and year for date of the procedure or exam from the dropdown menus

17. Click the “Next” button

18. In the “Claim Details” step, type in the physician’s information: Physician Name, Telephone Number, Address, City, Zip, State (select from dropdown menu)

19. Click the “Next” button

20. Using the radio buttons, select Yes or No for each question about the visit (Annual Physical, Ultrasound, Prostate-Specific Antigen [PSA], Pap Smear, Blood Screening, Immunization, Eye Exam, Dental exam, Flexible sigmoldoscopy, Mammogram)

21. Click the “Next” button

22. In the “Verify Submission” step, review all of the information you provided
**NOTE: If corrections are necessary, be sure to use the ” < PREVIOUS” button at the bottom of the page and NOT the browser’s back button or any information you entered and time you spent entering it may be LOST!

23. In the “Acknowledge” step, be sure to read all of the information provided

24. Type your First and Last name in the field halfway down the screen, just above and to the left of the “Accept” button

25. Click the “Accept” button